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Frequently Asked Questions -> General Questions :
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1. What is Vorex Survey?
Vorex Survey is a powerful and easy-to-use online survey application. Businesses of all sizes can use it to better understand the needs of their customers and employees.
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2. Who can benefit from an online survey tool?
The question should be, who cannot benefit?! Surveys are an incredible way for businesses to understand the opinion and needs of their customers. This priceless information can be the difference between an average business and a successful one. And what better way to do it in a high-tech way, saving you time and money, while auto-generating useful statistics, results, and graphics. Ofcourse, lets not forget the impression you will leave on your customers showing them how much their opinion count.
Other industries can benefit from an online survey tool in different ways. Lets not forget that a survey is not different than a regular form. For example, any business that requires any type of form to be completed by their customers can now direct them to an online link (or email it to them) to complete this form. No need to re-enter these completed forms into your computer system, they are now readily available for you in an organized and searchable format.
Of course, let’s not forget the importance of employees’ feedback to the company. Vorex Survey would be the ideal software for this task.
Please click on our Solution page for more details, and to see if your business can benefit from this online tool.
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3. Is it easy to use?
Very! Vorex Survey was designed so that an average user can easily create and distribute a professional looking survey without any background knowledge in survey design.
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4. Is the online survey better than the traditional mailed survey?
Of course. Traditional paper surveys have a low response rate compared to their online counterparts. In addition, printed surveys are time-consuming and expensive. As you probably already know, outsourcing a survey could cost thousands of dollars.
In many cases, giving a person the opportunity to complete an easy, online survey at their convenience results in a more detailed and honest response, which will benefit the bottom line of your study.
One important thing to remember, Vorex Survey compiles for you the responses and presents them in an easy to see and understand numbers, pie and bar graphs. To make any sense of the traditional pen-and-paper feedback cards, a business owner would have to spend allot of time entering this information into a computer program just to generate these graphs. So if responses need to go into a computer program (such as Excel) anyway to produce useful results, why the double effort. Have Vorex Survey do all the work for you, in a professional and accurate way.
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5. Do companies use online surveys?
Online surveys are currently utilized by many corporations of all sizes. Their popularity is increasing due to their ease of use, affordability, and real-time statistical and graphical results.
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7. How do I get started?
After selecting the membership level that best fits your organization’s needs and entering your new-user information, you will immediately have access to your account. From there, you will have all the tools to create, review, and distribute your online or printed survey.
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8. Is my data secured?
Yes. Access to your survey is controlled by your unique user ID and password. In addition, Vorex Survey is hosted on a dedicated server not shared by anyone else. To add more security to the system and peace of mind to our customers, the credit card processing is located on a separate server hundreds of miles away.
Your credit card processing is done using the industry standard Secure Socket Layer (SSL) protocol. This security feature is so reliable; it is used by many of the Fortune 500 companies, including financial institutions.
Your data will never be shared with a third party and will never be sold
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9. I don’t have my own Web site, or I have a limited access to a Web site. What do I do?
No problem. Vorex Survey provides its Professional and Enterprise subscribers with a unique code for each survey. You can request that your Customers visit Vorex’s general portal Web site and enter their survey code there. Vorex Survey will recognize the code and direct them right to your Survey.
The following is a partial list of the web sites that you can request your customers to visit so they can complete your survey (They will need your survey code)
HearFrom.Me
YouSurvey.Me
eSurvey.Me
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11. Can I collaborate with others in creating surveys?
Yes. With the Enterprise membership level, as many as five users can collaborate in developing your survey. This level allows users to create separate secured folders to store related surveys. For example, a company can create a folder for their Human Resources department and another for their Marketing department. Each folder has its own access control, so users with access to one folder cannot see surveys in a different folder unless access is granted to them.
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