Based on your business needs, review the features in the Products and Pricing page, and select the appropriate membership level that is right for you.

Below are high level guidelines for selecting the right membership level:

Basic: Designed for entities with very basic survey needs without any complex customization. Typical subscribers of this level are very small businesses, small clubs, or small faith-based organizations that send out a very limited number of surveys per month and expect a low number of responses. Many time, this level can be utilized by non-business subscribers who want to get votes from family members or friends regarding personal matters, such as family vacations and trips, events and gatherings…

Professional: Our most popular level. With extensive survey options and the ability to customize the survey design with your colors and logos, the Professional level is designed for small to medium businesses that demand to impose a very professional image to their customers, while expecting a wide array of survey distribution and analysis tools. This level provides an opportunity for the business to provide the respondents printable offers and discounts for completing their surveys.

Enterprise: Designed specifically for medium to large corporations, the Enterprise level offers multiple security options to access a survey or view its results. With this level, users can organize their surveys in folders and collaborate with others through multiple sub-accounts and access granting privileges.

None. There are no setup fees.

None. There are no cancelation fees. You are responsible only for the membership period you subscribed to.

No. You do not have to sign any long-term contracts; you are only responsible for the subscription period you choose: either a monthly or yearly subscription.

From the File Manager Dashboard, click the Update Password link at the top right.

After logging in, and from any page, click on the Account Setting link located at the top right of your screen.

Manager account holders can update account information and access every survey and folder, regardless of who created them. The person who creates the account is automatically given Manager Access. User account holders may access surveys on the main folders and in folders they created. However, they cannot update account settings.

This information can be updated from the Account Settings screen. If you have multiple sub-accounts (Enterprise subscribers only) people with Manager Access and Account Setting access can get to this screen. This is a security feature to help protect your organization.

If you have an Enterprise membership, you can do so from the Account Settings screen.

How to: From the Account Settings screen, scroll down to the ‘Create a Sub Account to the following person’ heading. From there, enter the person’s email account (will be their Login ID as well), enter a password, then choose the desired access level. Once done, simply click on the ‘Grant Access’ button to the right. The new sub account holder will have an immediate access and will be notified by email.

Yes. You can do that anytime from the Account Settings screen. Please ensure that you read the Terms of Use for further details. A new subscription period will begin upon any kind of upgrade. We will credit your new subscription amount based on your un-used days of the pre-upgrade membership.

How to: From the Account Settings screen, scroll down to the button and choose the type of upgrade you are interested in (Membership level or length). After reading the Term of Use and agreeing to it, confirm that by checking the box next to it. After that, you simply click the ‘Upgrade’ button next to your choice. This will result in an immediate upgrade of your account membership and starts a new cycle.

From any page, click on the Account Settings link, select the Cancel membership check box, and click Confirm.

Note: Your survey results will be deleted, so it is important to export your results before canceling your membership.