Vorex Survey - Survey Response [IT Help Desk Evaluation]

IT Help Desk Evaluation

Q. 1)

Which of the following applications do you use the most?

	Email system
	Internet browser
	Job-specific application
	Office products (Word/Excel)
	Other Answer

Q. 2)

If you encounter computing issues or have questions, what is the method you typically use to contact the help desk?

	Telephone
	E-Mail
	Both

Q. 3)

On average, how often do you call the help desk for computer related issues or questions?

	Once a year
	Once a month
	Twice a month
	Once a week
	Twice a week
	More than twice a week

Q. 4)

For each statement below, please indicate what your experience has been when contacting the Help Desk:

	Always	Sometimes	Never
Phone/Email answered promptly
Response was courteous and professional
Issue resolved on Phone/Email

Q. 5)

How would you rate the technical knowledge of the help desk employees?

	Above expectations
	Average
	Below expectations

Q. 6)

Based on the type computing issue you are encountering, do you believe that the help desk employee responds to you with the appropriate speed and urgency?

	Yes
	No

Q. 7)

Please rate your overall experience with our Help Desk Services from time of initial contact to issue resolution.

	Excellent
	Above Average
	Average
	Needs Improvement